Terms and Conditions

Last Updated: March 19, 2024

Brief Overview

A Terms & Conditions document outlines the rules, responsibilities, and expectations between a business and its users. Here's a brief overview of our Terms & Conditions' sections:

  • Brand & Identity - Explains how rivio's name, logo, and other brand elements are styled and legally interpreted
  • Introduction - Explains what the document is and what users agree to
  • Eligibility - Defines who can use the service
  • User Responsibilities - Outlines acceptable use and prohibited behaviors
  • Service Terms - Describes how the service works and its limitations
  • Fair Use of Logo - Guidelines for using rivio's logo and symbol
  • Intellectual Property - States who owns the content
  • Privacy and Data - Details how user data is handled
  • Liability - Limits company liability for service issues
  • Termination - Explains account suspension/termination
  • Modifications - How terms may be updated
  • Governing Law - Which laws apply

0. Our Brand & Identity

The company name "rivio" is styled in lowercase as a branding choice but is otherwise understood as equivalent to "Rivio" in all legal contexts. This includes, but is not limited to, its presence on social media platforms and other online communication channels where lowercase names may not be permitted.

1. Introduction

Welcome to rivio! By accessing or using our platform, you agree to be bound by these Terms & Conditions ("Terms"). rivio is an AI-driven service designed to streamline review generation for businesses, making it easy for customers to share feedback. These Terms govern your use of our website (rivio.co) and any related services we provide.

Please read these Terms carefully before using rivio. If you do not agree to these Terms, you may not access or use our services.

For any questions regarding these Terms, feel free to contact us at support@rivio.co.

2. Eligibility

To use rivio, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to create an account or access our services.
  • Legal Capacity: You must have the legal authority to enter into binding agreements, such as these Terms.
  • Location: rivio's services may not be available in all regions. It is your responsibility to ensure that using rivio complies with the laws of your country or region.
  • Business Use: Our platform is intended for use by businesses. By signing up, you represent that you are acting on behalf of a legitimate business entity or with the authorization of one.

rivio reserves the right to suspend or terminate access if you fail to meet these eligibility requirements.

3. User Responsibilities

When using rivio, you agree to the following responsibilities:

  • Accurate Information: You must provide accurate and up-to-date information during registration and use of the service. Misrepresentation of your business or identity is strictly prohibited.
  • Compliance with Laws: You must use rivio in compliance with all applicable laws and regulations. Any use of the platform for unlawful purposes is prohibited.
  • Proper Use: You agree not to:
    • Post, generate, or request reviews containing false, misleading, or offensive content.
    • Exploit the platform for spam, unauthorized advertising, or other malicious activities.
    • Attempt to interfere with or disrupt the functionality of rivio, including through hacking or introducing harmful code.
  • Confidentiality: You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.
  • Respect for Others: You will not use rivio to harass, harm, or infringe on the rights of other users or third parties.

4. Service Terms

  • Service Overview: rivio provides businesses with tools to generate AI-assisted reviews through a simple and streamlined interface. Our service includes the provision of QR codes for customer access, customization options for reviews, and AI-powered text generation.
  • Service Availability: While we strive to maintain uninterrupted access, rivio does not guarantee that the service will always be available, error-free, or secure.
  • Modifications to the Service: rivio reserves the right to modify or discontinue any aspect of the service at any time, with or without notice.
  • Accuracy of Generated Content: While rivio's AI-powered technology generates high-quality reviews based on user inputs, we do not guarantee the accuracy, completeness, or suitability of the generated content.
  • Third-Party Dependencies: Our service may rely on third-party platforms or integrations. rivio is not responsible for the performance or availability of these third-party services.

5. Fair Use of Our Logo and Symbol

rivio's logo and symbol are essential elements of our brand identity. To maintain consistency and protect the integrity of our brand, the following guidelines govern their use:

  • Minimum Space Requirements: When displaying the rivio logo or symbol, a minimum clear space equivalent to the height of the logo must be maintained on all sides.
  • Color Usage: The rivio logo and symbol may only be used in their original color format, as provided by rivio.
  • Prohibited Uses: The logo and symbol must not be used in any manner that harms, detracts from, or brings disservice to rivio or its associated partners.
  • Approval for Use: Any public use of the rivio logo or symbol requires prior written consent.

6. Intellectual Property Rights

  • Ownership of Content: All content, materials, and services provided by rivio are owned by rivio or its licensors.
  • License to Use: rivio grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the platform solely for your business needs.
  • User-Generated Content: You retain ownership of your User Content but grant rivio a worldwide, royalty-free, non-exclusive license to use, store, display, and distribute it.
  • Trademark Use: The use of rivio's name, logo, or any other trademarks is prohibited without our prior written consent. For questions about content or intellectual property, please contact us at support@rivio.co.

7. Privacy and Data Use

  • Commitment to Privacy: At rivio, we prioritize the privacy of our users and their customers.
  • User Data: By using rivio, you agree to the collection and processing of your data as outlined in our Privacy Policy.
  • Customer Data: You are responsible for ensuring that your use of rivio complies with applicable data protection regulations.
  • Data Security: We implement industry-standard security measures to protect your data.
  • Transparency and Control: You have the right to access, update, or request deletion of your data at any time.

8. Limitation of Liability

  • Use at Your Own Risk: rivio provides its platform and services "as is" and "as available."
  • Indirect Damages: rivio shall not be liable for any indirect, incidental, consequential, or special damages.
  • Direct Damages: rivio's total liability for direct damages shall not exceed the value of services provided to you in the 6 months preceding the event.
  • Third-Party Actions: rivio is not responsible for the actions, opinions expressed by, content, or services of third parties.

9. Termination

  • Termination by rivio: We reserve the right to suspend or terminate your access at any time.
  • Termination by You: You may terminate your use of rivio at any time by canceling your account.
  • Effect of Termination: Upon termination, your access will be revoked and data may be deleted.
  • Survival of Terms: Certain provisions will survive termination.

10. Modifications to Terms

  • Right to Modify: rivio reserves the right to update these Terms at any time.
  • Notification of Changes: Significant changes will be communicated to users.
  • Acceptance of Changes: Continued use after changes constitutes acceptance.
  • Latest Version: The current version is always available on our website.

11. Governing Law

  • Applicable Jurisdiction: These Terms are governed by the laws of Romania.
  • Dispute Resolution: Disputes will be subject to the exclusive jurisdiction of Romanian courts.
  • International Users: You are responsible for compliance with your local laws.

12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or rivio's services, we encourage you to reach out to us: